Privacy Policy

1. Who we are

iDevice Repair Lab ("we", "us", "our") operates a device repair workshop in Streatham, London, and this website. This policy explains what personal information we collect, why, and how we look after it, in line with UK GDPR and the Data Protection Act 2018.

2. Information we collect

We collect information you give us directly, including:

• › Contact details — name, phone number, email address, and WhatsApp number when you message or book a repair
• › Repair details — device model, fault description, and any diagnostic notes we record while working on your device
• › Communications — messages sent via WhatsApp, our contact form, phone, or email

We do not knowingly collect any personal data stored on your device beyond what is strictly necessary to diagnose or complete the repair you've asked for.

3. How we use your information

• › To provide repair quotes, updates, and complete the work you've requested
• › To contact you about your device or booking
• › To meet our legal, accounting, and warranty record-keeping obligations

We do not sell your personal information to third parties, and we do not use it for marketing without your consent.

4. Data on your device

If a repair requires us to access data on your device, we only do so to the extent necessary to complete the repair or requested data recovery. We do not view, copy, or share your personal files, photos, or accounts. Where possible, we recommend backing up your device before handing it in.

5. Sharing your information

We do not share your personal information with third parties except where required to complete a repair (for example, a manufacturer warranty claim), or where we are legally required to do so.

6. Data retention

We keep booking and repair records for as long as reasonably necessary to fulfil warranty obligations and for our legal and accounting requirements, after which they are securely deleted.

7. Your rights

Under UK data protection law, you have the right to:

• › Ask what personal information we hold about you
• › Ask us to correct or delete it
• › Object to how we use it

To exercise any of these rights, contact us using the details below.

8. Contact us

For any questions about this policy or your personal data, contact us at info@idevicerepairlab.com, via WhatsApp, or by post to 58 Streatham High Road, SW16 1DA, London.