Terms of Service
LAST_UPDATED: 31 JULY 2026
1. About us
iDevice Repair Lab is a device repair workshop based at 58 Streatham High Road, SW16 1DA, London. These terms apply whenever you book a repair, drop off a device, or use our services.
2. Quotes and pricing
Quotes given in person, by phone, or via WhatsApp are estimates based on the information you provide. The final price is confirmed once we've inspected your device — if the fault differs from what was described, we'll let you know before any work goes ahead.
3. Parts
We use Supreme quality and genuine parts only. Where genuine manufacturer parts aren't available, we'll always tell you before proceeding with an alternative.
4. Repair risks
Some repairs — particularly on water-damaged, physically damaged, or previously repaired devices — carry an inherent risk that the device cannot be fully restored, or that a fault is discovered mid-repair that wasn't visible beforehand. We'll always contact you if this happens before continuing.
5. Data and backups
We recommend backing up your device before any repair. While we take care with any device we work on, we are not responsible for data loss that occurs during a repair unless caused by our negligence. For data recovery jobs specifically, success cannot be guaranteed on physically failed storage.
6. Warranty
Repairs are covered by our 6-month workshop warranty against faults in the parts or labour we've provided. This warranty does not cover further accidental damage, liquid damage, or unrelated faults that develop after the repair.
7. Uncollected devices
Please collect your device promptly once notified it's ready. We'll always try to contact you first if a device is left uncollected for an extended period.
8. Contact us
Questions about these terms? Contact us at info@idevicerepairlab.com, via WhatsApp, or visit us at 58 Streatham High Road, SW16 1DA, London.